Account, billing, and plans
Find payment status, receipts, and invoice PDFs
Find Gathmo payment status, email receipts, and invoice PDFs, plus what to check when the wrong account or payment method is involved.
Open Billing to check payment status, order history, and invoice links. Receipts are emailed after purchase, and Stripe invoice PDFs appear in Billing where available.
Before you start
- Sign in with the account that made the purchase.
- Know the event name or business plan related to the payment.
- Check the payment provider used at checkout.
- Open the correct Gathmo event, workspace, or account before making changes.
Steps
1. Open Billing
Go to the dashboard and open Billing. Use the order history panel to check recent purchases.
2. Read the payment status
Look for the status badge beside the order or invoice. A completed payment should show a successful or paid state.
3. Open invoice rows
If invoice rows are available, use the PDF or hosted invoice link. Stripe invoices may show both a hosted invoice and PDF link.
4. Check your email
Receipts are emailed after checkout. Search your inbox for Gathmo, Stripe, Paystack, or the payment reference.
5. Use the provider portal where available
For Stripe accounts, Billing can open the Stripe portal after a customer exists. Use it to view or export billing documents where available.
What to do next
- If the payment succeeded, the event or business plan should activate according to the product flow. If the status stays pending or failed, follow the checkout instructions or contact support.
- Check the live dashboard or checkout page before making a billing decision, because plan state and tax can depend on account and currency.
- Keep the receipt, invoice, event name, and account email together if you need support to review a billing issue.
- Review related plan or invoice articles before changing event materials, because billing decisions can affect limits guests experience later.
Frequently asked questions
Where is my receipt?
Check the email address used for the purchase and the Billing page in the dashboard.
Where is my invoice PDF?
Open Billing and look for an invoice PDF or hosted invoice link. If it is missing, contact support with the order details.
Does a pending payment activate the event?
No. Paid event activation depends on successful payment or approved transfer.
Troubleshooting
Refresh the event dashboard. If the event does not activate, contact support with the event name, payment time, and receipt.
The invoice may not be ready yet or may belong to another provider flow. Check email and Billing again before contacting support.
The portal may only be available after the first Stripe purchase. Use Billing order history or contact support.
Use the live checkout, invoice, or dashboard billing page as the source of truth. Capture the account email, event name, currency, and visible billing state before contacting support.
Receipts and invoices contain personal or business billing data. Do not forward them to guests or public event chats.
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