Help Center
Get your Gathmo event ready before guests arrive.
Find clear setup guides, QR code instructions, guest upload help, and privacy notes for event media collection.
Step-by-step help for setup, QR codes, guest uploads, moderation, and downloads.
82 results
Getting startedCreate your first eventCreate a Gathmo event, choose guest upload options, test the QR flow, and review plan and privacy settings before sharing with guests.QR codes and sharingDownload your event QR codeFind and download the Gathmo event QR code guests use to upload photos, videos, and voice messages, then test it before printing.QR codes and sharingWhat to do if a guest cannot scan the QR codeFix Gathmo QR code scanning problems during an event, check print quality and lighting, and give guests a backup upload link.Guest uploadsHow guests upload photosShow guests how to scan a Gathmo QR code, open the upload page, and add event photos from their phone without installing an app.Guest uploadsDo guests need an account?Explain that Gathmo guests can upload photos, videos, and voice messages from a browser without creating an account.Account, billing, and plansUnderstand plans, prices, and event limitsCompare Gathmo event plans, current EUR prices, upload limits, video limits, and retention before choosing a plan.
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Recommended articles
4 min readCreate your first eventCreate a Gathmo event, choose guest upload options, test the QR flow, and review plan and privacy settings before sharing with guests.
4 min readTest your guest upload flow before the eventTest the Gathmo QR code, guest upload page, moderation, and dashboard before you print signs or invite event guests.
4 min readDownload your event QR codeFind and download the Gathmo event QR code guests use to upload photos, videos, and voice messages, then test it before printing.
4 min readShare the event link without printingCopy and share the event link when guests should upload media from a message, email, or event page instead of a printed QR code.Browse by job
Help categories
Start hereGetting startedCreate your event, test the guest flow, and understand the basics.6 articles
ShareQR codes and sharingDownload, print, place, and troubleshoot event QR codes.6 articles
GuestsGuest uploadsHelp guests add photos, videos, and voice messages without an account.9 articles
ReviewGallery and moderationManage uploads, review content, and show a live gallery during the event.5 articles
After the eventDownloading and sharingExport event media and share the final gallery privately.4 articles
AccountAccount, billing, and plansUnderstand plan limits, invoices, cancellation, and account access.12 articles
TrustPrivacy, security, and trustUnderstand consent, storage, retention, deletion, and GDPR basics.10 articles
FixesTroubleshootingResolve upload, QR code, audio recording, and gallery access issues.6 articlesDashboardDashboard functionsFind event settings, QR tools, album controls, live wall, downloads, and insights.9 articlesBusinessWhite-label and businessUnderstand business branding, usage caps, client-facing controls, and gated workspace workflows.15 articlesGetting started
QR codes and sharing
Guest uploads
- How guests upload photos
- How guests upload videos
- How guests record voice messages
- Do guests need an account?
- Add existing, professional, and cloud-stored media to an event
- Choose upload types
- File types and upload limits
- Guest access: find an event, delete an upload, or fix a download
- Increase guest uploads before, during, and after an event
Gallery and moderation
Downloading and sharing
Account, billing, and plans
- Understand plans, prices, and event limits
- Manage prepaid business billing
- Change or upgrade an event plan
- Choose personal vs business account in the welcome flow
- Find payment status, receipts, and invoice PDFs
- Manage invoices and VAT receipts
- Payment methods, currencies, failed payments, and what happens after purchase
- Recover your account and find missing Gathmo emails
- Refunds, cancellations, wrong plans, and duplicate payments
- Renew or change a prepaid business plan
- Storage limits, retention, extensions, and event expiry
- Update billing address and VAT ID
Privacy, security, and trust
- Is Gathmo private?
- Data retention and deletion
- Accept the DPA for business customers
- Delete your account or export account data
- Delete an event and understand what is removed
- How consent works for guest uploads
- How Gathmo uses, licenses, and protects event media
- Keep an event private after the event
- Review active sessions and sign out other devices
- Where event media is stored
Troubleshooting
Dashboard functions
- Change event name, date, language, and link
- Change moderation after creating an event
- Configure the live wall
- Customize the event page, gallery, and branding
- Navigate the event dashboard
- Read event overview metrics and activity
- Update your profile, language, and account details
- Use the QR sign designer
- Why a dashboard feature is disabled in demo mode
White-label and business
- Add, verify, or remove a custom domain
- Choose a business plan: Studio, Agency, or Enterprise
- Complete the white-label setup wizard
- Download a branded QR sign for a client event
- Explain Studio vs Agency branding
- Export client-engagement analytics
- Link to Gathmo from your website or client portal
- Manage client brands and workspaces
- Manage team members and roles
- Partner program, application, support, and organisation discounts
- Preview the branded guest page before launch
- Set brand name, logo, and colors
- Share a branded demo link with a client
- Understand business usage caps
- Use the reseller Sales kit
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