Fixes
Troubleshooting
Resolve upload, QR code, audio recording, and gallery access issues.
Debug missing Gathmo uploads by checking moderation, event links, guest connection, file progress, and whether the upload finished.
Written by Martin Freiwald · Updated Jul 8, 2026
Fix Gathmo audio recording issues by checking browser permissions, microphone access, phone settings, and guest upload compatibility.
Written by Martin Freiwald · Updated Jul 8, 2026
Respond when a Gathmo event link is shared with the wrong people by changing access, checking uploads, and explaining privacy limits.
Written by Martin Freiwald · Updated Jul 8, 2026
Fix cases where Gathmo guests cannot see the gallery by checking visibility, moderation, album status, event links, and access settings.
Written by Martin Freiwald · Updated Jul 8, 2026
Fix a Gathmo QR code that opens the wrong page by identifying the asset, replacing old materials, and testing the correct event link.
Written by Martin Freiwald · Updated Jul 8, 2026
Fix a failed Gathmo upload by checking connection, file size, file type, permissions, event settings, and whether the guest should retry.
Written by Martin Freiwald · Updated Jul 8, 2026Almost everything that goes wrong at an event goes wrong in one of five places: the code will not scan, an upload does not finish, the voice recorder will not start, a guest cannot open the gallery, or the link reached people it was not meant for. Each of those has its own article, and each one starts with how to tell which case you are in.
The fastest fix is usually not the most technical one. A photo that seems to have vanished is more often waiting for your approval than lost, and a QR code that opens the wrong page is usually the wrong printed sign rather than a broken code. Check what the guest actually sees before changing anything in the dashboard.
If none of the five fits, the thing that makes support fast is what you send with the question: the event link, roughly when it happened, and what the guest saw on their own screen. A description of the symptom from your side is a second-hand account of something that happened on somebody else's phone, and that is usually where the answer is hiding.
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